Frequently Asked Questions In this section you will find frequently asked questions respecting the Hotels & Tours reservations of Bali Meru Holidays. How do I make a Reservation?   Once you have selected your hotel and decided your dates of your stay, click an ENQUERY BUTTON or RESSERVATION BUTTON on the top of the page. Are the rates on your website per person or per room?   All rates on www.balimeruholidays.com are per room per stay, unless expressed otherwise. Do I pay a reservation fee?   No, we will not charge you a reservation fee. Is breakfast included in the price?   Once you have choosen your hotel, you can see on the room rate section to find information about breakfast, taxes and room facilities. Why does do I need to provide my credit card details?   To secure your booking, Valid Credit card is required as a guarantee for your booking in case you do not arrive or cancel too late. This might result in a no-show charge (generally the equivalent to one night's stay) by the hotel. Does the hotel need a deposit or a payment in advance?   You will make payment to us for your stay at the hotel. If the hotel requires a deposit,We will take care the payment to the hotel. However, note that some hotels perform a pre-authorisation check on your credit card as an extra guarantee. A pre-authorisation is a validity check to reserve a certain amount that would guarantee the room. This amount may correspond to the price of one night or to the total cost of your reservation. Once the credit card has been validated, the reserved amount will be released. What types of credit card can I use to guarantee the reservation?   Visa, MasterCard and American Express are accepted as a guarantee. Can I pay for my stay in advance?   Depend on each hotel's policy. My credit card has been charged. How can I get a refund?   We will charge your credit cards to secure your booking. If the charge has been performed by us. So, you will need to let us know immediately. I do not have a credit card. Can I still book a room?   Unfortunately all hotels require a credit card to guarantee a reservation. Is it safe to fill in my credit card number? How secure is the your website?   Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by Thawte. How do I know that my reservation is confirmed?   When you have completed the four steps of the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We recommend you to print it out. Within a couple of minutes, you will receive a confirmation e-mail with more information such as the hotel's contact details. Can I book a hotel room by telephone or email?   Yes, we do take bookings by telephone or email. I have booked a hotel but I did not receive a confirmation by email. What do I have to do?   The most common reason for not getting a confirmation email is typing your email address incorrectly. Therefore, please double check your email address before finalising your reservation. In some cases our confirmation email may end up in your spam folder. If you do not receive an email after you have made a booking, please send an email with your booking number and details to

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